FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

Browse our collections, select your preferred size and color, then click Add to Cart. Proceed to Checkout and follow the prompts to complete your purchase.

2. How do I know my correct size?

Each product page includes a Size Guide to help you find the perfect fit. If you’re between sizes or need assistance, feel free to contact our customer support before placing your order.

3. Do you accept returns or exchanges?

Yes. We accept returns and exchanges on eligible items within a specified period after delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. Please note that sale items may be non-returnable. See our Return & Exchange Policy for full details.

4. How long does delivery take?

Delivery times vary based on your location and selected shipping method. Estimated delivery timelines are provided at checkout and in your order confirmation email.

5. Do you ship internationally?

Yes, we offer international shipping to selected destinations. Shipping fees and delivery timelines will be calculated at checkout.

6. What payment methods do you accept?

We accept secure payments via major debit and credit cards, bank transfers, and other payment options available at checkout.

7. Will the clothing look exactly like the photos?

We make every effort to display our items as accurately as possible. However, slight color variations may occur due to lighting and screen settings.

8. Can I change or cancel my order after placing it?

Orders can only be modified or canceled within a short time after placement. Please contact us immediately if you need assistance.

9. What if I receive a wrong or damaged item?

If you receive an incorrect or damaged item, please contact us within 24–48 hours of delivery with clear photos and your order number. We’ll resolve the issue promptly.

10. How can I care for my clothing?

Care instructions are provided on each product page and garment label. Following these instructions will help maintain the quality and longevity of your items.

11. How can I contact customer support?

You can reach us via email, phone, or live chat. Visit our Contact Us page for details and support hours.